Terms and Conditions

Trust Medical Transportation

Effective Date: 01/01/2024 | Document ID: TC2024001

Introduction

These Terms and Conditions govern your use of Trust Medical Transportation (TMT) services, located at 291 Emaron Dr, San Bruno, CA 94066. By using our services, you agree to be bound by these terms.

Service Description

TMT provides non-emergency medical transportation services including:

  • Wheelchair accessible transportation

  • Medical appointment transportation

  • Hospital discharge services

  • Scheduled and on-demand rides

  • Group transportation services

Booking and Scheduling

When booking our services, you agree to:

  • Provide accurate pickup and destination information

  • Be ready for pickup at the scheduled time

  • Notify us at least 2 hours in advance for cancellations

  • Provide valid identification when required

  • Inform us of any special medical requirements

Payment Terms

Payment terms and conditions:

  • Payment is due upon service completion unless other arrangements are made

  • We accept insurance, private pay, and third-party billing

  • Cancellation fees may apply for late cancellations

  • Additional charges may apply for extended wait times

  • Payment disputes must be reported within 30 days

Patient Responsibilities

Patients and passengers are responsible for:

  • Following safety instructions from drivers

  • Wearing seatbelts when applicable

  • Respecting driver and vehicle property

  • Informing us of any changes in medical condition

  • Bringing necessary medical documentation

Driver and Vehicle Standards

TMT maintains high standards for:

  • Licensed and trained drivers

  • Regularly inspected vehicles

  • Wheelchair accessibility compliance

  • Clean and sanitized vehicles

  • Professional conduct and appearance

Safety and Liability

Safety policies and liability limitations:

  • Drivers follow all traffic laws and safety regulations

  • Passengers must follow driver safety instructions

  • TMT carries appropriate insurance coverage

  • Liability is limited to the extent permitted by law

  • Emergency situations are handled according to protocol

Privacy and Confidentiality

We protect your privacy by:

  • Complying with HIPAA regulations

  • Maintaining confidential medical information

  • Using secure data transmission

  • Limiting access to authorized personnel only

  • Providing privacy notices as required

Cancellation and Refund Policy

Cancellation and refund terms:

  • Free cancellation up to 2 hours before scheduled pickup

  • 50% charge for cancellations within 2 hours

  • Full charge for no-show or same-day cancellations

  • Refunds processed within 5-10 business days

  • Weather-related cancellations are handled case by case

Service Modifications

TMT reserves the right to:

  • Modify routes due to traffic or road conditions

  • Substitute vehicles when necessary

  • Reschedule services due to weather or emergencies

  • Update these terms and conditions with notice

  • Suspend services for safety violations

Complaints and Disputes

For complaints or disputes:

  • Contact our customer service team first

  • Provide detailed information about the issue

  • Allow reasonable time for investigation

  • Follow our dispute resolution process

  • Escalate to management if needed

SMS Terms

SMS consent and phone numbers are not shared with any third parties/affiliates for marketing purposes. If you consent to receive SMS from Trust Medical Transportation (TMT), you agree to receive SMS messages related to your transportation services, booking confirmations, reminders, and important service updates. By providing your phone number and opting in, you acknowledge and agree to the following SMS Terms:

  • Reply STOP to opt out at any time

  • Reply HELP for customer support

  • Message and data rates may apply

  • Messaging frequency may vary based on your interaction and service activity

  • Your consent to receive SMS messages is not a condition of service

  • Phone numbers and SMS consent information are never shared, sold, or used by third parties or affiliates for marketing purposes

Visit our Privacy Policy for more information.

Contact Information

For questions about these terms:

  • Address: 291 Emaron Dr, San Bruno, CA 94066

  • P.O. Box 2569, Daly City, CA 94017

  • Phone: (650) 799-9921

  • Email: [email protected]