Cookie Policy
Last updated: September 11, 2026
What Are Cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and understanding how you use our website.
How We Use Cookies
Essential Cookies (Always Active)
These cookies are necessary for the website to function properly. They cannot be disabled.
- Authentication Cookies
Keep you logged in during your session and remember your login status.
- Security Cookies
Protect against fraud and ensure secure transactions.
- Session Cookies
Maintain your session data as you navigate through our site.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Google Analytics
Helps us understand website traffic and user behavior to improve our services.
- Performance Cookies
Collect information about how visitors use our website, such as pages visited and time spent.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization.
- Location Cookies
Remember your location preferences for transportation services.
- Preference Cookies
Remember your language and display preferences.
Third-Party Cookies
We may use third-party services that set their own cookies. These include:
- Google Maps
For location services and address validation.
- Payment Processors
For secure payment processing (Stripe, PayPal, etc.).
- Communication Services
For SMS and email notifications.
Managing Your Cookie Preferences
You can control and manage cookies in various ways:
- Browser Settings
Most web browsers allow you to control cookies through their settings. You can usually find these settings in the 'Options' or 'Preferences' menu.
- Opt-out Links
We provide links to opt-out of third-party cookies where available.
- Cookie Consent Banner
Our website may display a cookie consent banner to allow you to make choices about non-essential cookies.
Legal Requirements in the United States
California Consumer Privacy Act (CCPA)
In California, the CCPA requires businesses to:
- Inform consumers about data collection
Disclose what personal information is collected and how it's used.
- Provide opt-out rights
Allow consumers to opt-out of the sale of their personal information.
- Cookie consent for non-essential cookies
Obtain affirmative consent before placing non-essential cookies.
Federal Trade Commission (FTC) Guidelines
The FTC requires that cookie practices be:
- Truthful and transparent
Clearly disclose cookie usage in privacy policies.
- Not deceptive
Avoid misleading consumers about data collection practices.
Cookie Retention
Different types of cookies have different lifespans:
- Session Cookies
Deleted when you close your browser.
- Persistent Cookies
Remain until deleted or expired (typically 30 days to 2 years).
- Authentication Cookies
Usually expire after 24 hours of inactivity.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact us:
Email: [email protected]
Phone: (650) 799-9921
Address: Trust Medical Transportation, Privacy Department
This cookie policy is designed to comply with US privacy laws including CCPA and FTC guidelines. For the most current information, please check our Privacy Policy.